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Frequently Asked Questions
If you do not find what you are looking for, please feel free to contact us with any questions you may have.
How do I dertermine what your products will contribute to LEED points?

The green tab on each product page will give you the LEED credits to which the product contributes. There are also .PDF documents under in our green page that gives additional information. For more information, please contact one of our LEED Accredited Professionals.

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Do you offer expedited shipping?
Yes, Grand Entrance can coordinate expedited shipping upon authorization by the customer.
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How do I find out when my material will ship?
Click the link to 'Order Tracking' in the top navigation bar of our site. When you click on 'Order Tracking' you will be required to input your customer number and your job number both found on your acknowledgement. You will be able to see when your product is scheduled to ship. If your product has shipped a linked tracking number will be given.
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If I am tax exempt, how do I guarantee that I am properly invoiced?
With your purchase order or written on your signed quote, provide a valid tax exampt number. Grand Entrance will be sure to add this to the order and no tax will be assessed.
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Can I purchase without a formal purchase order?
Grand Entrance will accept any signed commitment to purchase the product as a purchase order. This commitment must be in writing and give a brief material description and acknowledge the appropriately qualified cost. Grand Entrance will gladly supply you a quotation that you may sign and return as an authorized purchase order.
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Do you accept credit cards?
Yes, Grand Entrance accepts all major credit cards. Utilzing this method relieves the process of the credit application thereby getting your order processed sooner.
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Do you offer electronic data interfacing?
Yes, Grand Entrance offers electronic data interfacing (EDI). Please contact your territory sales manager for details on how to set this up.
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What are Grand Entrance's payment terms?
Grand Entance's standard payment terms are Net 30 days, no retention.
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How long should I estimate for shipping?
Standard Ground freight can be estimated depending on where the material is being shipped. Most items will either ship from our PA or GA warehouse. Ground freight to the west coast takes 5-7 business days and freight to the midwest and southwest usually takes 3-5 business days with the east coast ranging from 1-3 business days. Please contact our inside support for exact shipping estimates.
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Can I use my own freight company to ship your products?
Yes, our inside support team will need to get the details of the shipping company including account number so they can coordinate the pick up date from our production facility.
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How do I arrange for a sales representative to come and see me?

Please see the map located on the home page of our website for contact information on your territory account manager.

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What are your product warranties?

Our warranties vary depending on the product, please contact our inside support team for specific details.

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Where do we send our purchase order?

Purchase orders can be either emailed to georders@c-sgroup.com or Faxed to 1-908-849-4295.

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Is tax and freight included in your price?
Unless specifically requested, tax and freight is not included in the price, but your inside support team can get these for you based on your order details.
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What are your standard lead times?
Stocked items for National Accounts are able to ship out within 3-5 business days. Custom products like our Pedisystems have a 4-6 week leadtime. Custom colors can take up to 10-12 weeks. Stocking options available, so please contact your inside support for product specific leadtimes.
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If the jobsite is near your warehouse, can the material be picked up instead of having it shipped?
Yes. This can be set up with the inside support team at Grand Entrance to arrange for pick up in the Grand Entrance production facility.
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